At MensFashionClub, we are committed to providing a smooth and reliable shopping experience for all our customers. Please read our Refund Policy carefully before placing an order.
1. Eligibility for Refunds
Refunds are only applicable under the following conditions:
a) Product Not Received
If you placed an order but did not receive the product, you are eligible for a refund.
In such cases, please contact us with your order details so we can verify and process the refund.
b) Damaged Product Received
If the product delivered to you is damaged, you are eligible for a refund.
To claim a refund:
- You must contact us within 48 hours of delivery.
- You must provide clear photos/video of the damaged product.
- Once verified, we will process your refund.
2. Situations Where Refunds Are Not Allowed
Refunds will NOT be provided in the following cases:
a) Wrong Size Ordered by Customer
If the customer selects the wrong size, it is considered a customer mistake.
Refund will not be provided for such orders.
b) Wrong Color Ordered by Customer
If the customer selects the wrong color, it is also considered a customer mistake.
Refund will not be provided for such orders.
c) Change of Mind / Personal Reasons
Refunds are not applicable if the customer:
- No longer wants the product,
- Feels the product does not suit them,
- Changes their mind after placing the order.
3. Return Process for Eligible Refund Cases
If you qualify for a refund (non-delivery or damaged product):
- Contact us at: [mensfashionclub308@gmail.com]
- Provide order ID, description of issue, and photos/video (if damaged).
- Our team will verify the claim and process your refund within 7–10 working days.
4. Final Decision
MensFashionClub reserves the right to approve or reject refund requests based on the evidence provided.
Our decision will be final and transparent.